**Cancellation policy reservation and guarantee reservation:**

We request credit card to guarantee the reservation. Cancellation fees 100% of the 1st night if canceled / modified with less than:

- From 3 days before the date of arrival in season medium / low
- From 5 days before high season.
- From 10 days at promotional rates.
- Nonrefundable Fees: No changes or cancellations allowed. 100% non-refundable rate. Pre-payed at confirmation of the reservation. Check restrictions on the minimum stay.
- Gift voucher bookings must be pre-payed in advanced at the moment of reservation / booking of the gift voucher. You are allowed to change only 1 time the reservation / booking date of the gift voucher without any penalty and if done with more than 5 days in advance of booking date.
- Groups // Banquet Hotel and restaurant groups: down payment of 25% for reservation confirmation. Ask for Cancellations conditions.
- Agencies on-line (see specific conditions under contract agency).
- The Hotel reserves the right to bank cards provided at the time of booking.

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- The hotel door will remain open with reception staff from 8:00 a.m. to 11:30 p.m., outside these hours the night access / exit door will be indicated, always locked. At the day of your arrival, with the key to your room, the night key will be attached as well, once we give you the key you can enter and leave whenever you want. The key must always remain with you, until the day of your departure. At departure you must leave it in a container that is in the Reception with disinfecting liquid. If during your stay you want us to keep your keys at the reception, they will be disinfected at each delivery and collected by the reception team.

In compliance with the provisions of article 13 of the RGPD we inform you of the following:

Responsable

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Hotel El Convent 1613 SL 
Calle Convento Nº 1, 44596
La Fresneda [Teruel], Aragón. España / Spain
Telephone: +34 978 85 48 50
email: hotel @ hotelelconvent.com

¿What we do with your data?

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- Apartado "New client"
The main purpose of said treatment is the management of registered users on our website, as well as the sending of advertising related to the products and services marketed by Hotel El Convent 1613 SL or for the sending of advertising, discounts and promotions of products and services of other entities.
Hotel El Convent 1613 SL ensures the confidentiality of the data provided and guarantees that, in no case, will they be transferred for any other use without the prior and express consent of our users. We will only ask for those data necessary for the provision of the required service and they will only be used for this purpose.

- Apartado "Make Reservations"
The main purpose of this treatment is to maintain the contractual relationship with our clients, facilitate the processing of orders, the performance of statistical studies, as well as the sending of advertising related to the products and services marketed by Hotel El Convent 1613 SL or to send advertising, discounts and promotions of products and services of other entities.

- Apartado "Newsletter notifications" y "Accommodation offers"
The e-mail provided will be processed by Hotel El Convent 1613 SL in order to send the newsletter of offers. This Newsletter is exclusively informative.

- Marketing actions.
Hotel El Convent 1613 SL You may use said data to inform about future promotions, offers and other commercial actions in cases where you are already a customer or if you are not, when you have provided us with your consent in the corresponding section.

- Apartado "Contact and Support Forms on Hotel El Convent 1613 SL"
We will collect data in order to manage the support center of Hotel El Convent 1613 SL and contact the customer via ticket in order to meet their request.

Access to the online reservation cancellation system

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Each user can access their reservations by username and password. Passwords are personal and non-transferable and the user is responsible for the use of their passwords and their communication to third parties. The information contained in the reservation is confidential. Hotel El Convent 1613 SL prohibits the publication of your reservation data to third parties and their disclosure in forums, social networks and any website.

- Information collected aimed at web improvements
To improve our services and online reservations we are analyzing the portal of https://hotelelconvent.com and correct user navigation. This information will be confidential and will only be used to improve the security and operation of our online reservation system and for statistical purposes.

Legal basis of the treatments

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For reservations and records, we will base the processing of the data on the execution of the purchase contract or within the framework of the pre-contractual relationship.

For the sending of commercial information, we will base the treatment on your consent, although if you are already a customer we can send you information about similar products, always providing you with a simple and free means to unsubscribe.

The consent given here by the Holder for communication of data to third parties is revocable at any time, without retroactive effects.

Recipients

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On the occasion of the purchase, your data may be communicated to the following recipients:

• Banking entities for the payment of reservations by card.
  
  
• To the Office of consumers and users in case of any claim.
  
  
• To those transport companies that may have commissioned the shipment to customers of the corresponding orders. These recipients may be located within Spanish territory as well as outside it, depending on the product and / or service purchased.
  
  
• In the legally established cases, such as the Security Forces and Bodies.
  
  
• To public administrations to which we have to provide information in order to comply with our legal obligations.
  
  

For sending newsletters or newsletters we may use the Mailchimp tool that belongs to the American company The Rocket Science Group, LLC. Therefore, we would be facing an international transfer of your data to provide only this service. You can find information about this company and its policy at privacy here. In addition, this company adheres to the Privacy Shield protocol that allows international data transfers between the European Union and the United States.

The use of Mailchimp is not a transfer of data, but the data will only be used by this platform solely and exclusively to send the newsletters and always with your consent.

Hotel El Convent 1613 ensures the confidentiality of the data provided and guarantees that, in no case, they will be transferred for any other use without the prior and express consent of our clients. We will only ask for those data necessary for the provision of the required service and they will only be used for this purpose.

Rights of the interested parties

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The interested party has the following rights:

• You can request information about the stored personal data that concerns you (access)
  
  
• You may request that the inaccuracy of your personal data be corrected. (rectification)
  
  
• You can request the elimination or limitation of the processing of your personal data and (deletion and limitation)
  
  
• You may also request that your personal data be made available to you in a structured, current and machine-readable format (portability).
  
  

To do this, you must write in writing attaching a copy of the ID or document that identifies you, to the address Calle Convento Nº 1, 44596
La Fresneda [Teruel], Aragón. España / Spain also through our contact form or email This email address is being protected from spambots. You need JavaScript enabled to view it. Hotel El Convent 1613 SL.
The interested party also has the right to file a claim with the data protection authorities (Spanish Data Protection Agency). However, any question related to the data we invite you to contact us to solve it.

Data protection officer

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We have appointed a data protection officer (DPO) for any matter related to your personal data. You can contact him through the address This email address is being protected from spambots. You need JavaScript enabled to view it.

Data quality

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Users must guarantee the veracity, accuracy, authenticity and validity of the personal data that have been collected from them.

Protection of minors

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We do not collect personal data from minors. It is the responsibility of the father / mother / legal guardian to ensure the privacy of minors, doing everything possible to ensure that they have authorized the collection and use of the minor's personal data.
The use of www.hotelelconvent.com is reserved for people over 18 years of age, so once the data is provided we understand and we are guaranteed that the user is 18 years old or over that age.

Social media

Through our website you can access the social networks Facebook, instagram or YouTube open to all users. These are websites where the user can register and follow us for free. In these social networks, users can learn about our activities, opinions, access photos and videos. Users of these social networks must be aware that this place is independent from the web www.hotelelconvent.com and is open, that is, it is visible to all its users, and the privacy policies to apply to these contents are those established by Facebook, instagram or Youtube. Hotel El Convent 1613 SL is not the owner of social networks.

For more information on the guarantees to your privacy, you can contact the Data Protection Officer, through the postal and electronic addresses indicated.

Updated: 25 de mayo de 2018

We comply with Organic Law 15/1999, of December 13, on the protection of Personal Data (LOPD). EL CONVENT 1613 SL informs users that: The Personal Data that it collects are subject to automated processing and are incorporated into the corresponding files, duly registered with the Agency. The user may, at any time, exercise the rights recognized in the LOPD, of access, rectification, cancellation and opposition. The exercise of these rights can be carried out by the user himself by written communication to the following postal address: EL CONVENT 1613 SL C/ CONVENT, Nº 1 44596 LA FRESNEDA, TERUEL or by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. These rights can be exercised in the terms that the applicable regulations establish and that you can consult at www.agpd.es http://www.hotelelconvent.com

¿What are Cookies?

Cookies are small data files that are received by the terminal from the visited website and are used to record certain browsing interactions on a website, storing data that can be updated and retrieved. These files are stored on the user's computer and contain anonymous data that is not harmful to your computer. They are used to remember the user's preferences, such as the selected language, access data or personalization of the page.

L Cookies can also be used to record anonymous information about how a visitor uses a site. For example, from which web page you have accessed, or if you have used an advertising banner to reach.

¿Why HOTELELCONVENT.COM uses cookies?

Hotel el convent 1613 uses cookies that are strictly necessary and essential for you to use our website and allow you to move freely, use secure areas, personalized options, etc. In addition, we use cookies that collect data related to the analysis of the use of the website. These are used to help improve customer service, measuring the use and performance of the page, to optimize and personalize it.

Also, there may be social media links (like Facebook or Twitter). Hotel el convent 1613 does not control the cookies used by these external websites. For more information about cookies from social networks or other third-party websites, we advise you to review your own cookie policies.

¿How we use the different types of cookies?

According to its purpose:

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Technical cookies
Technical cookies are those essential and strictly necessary for the proper functioning of a web portal and the use of the different options and services it offers.
For example, those that are used for the maintenance of the session, the management of the response time, the performance or validation of options, use security elements, share content with social networks, etc.

Personalization cookies
These cookies allow the user to specify or customize some characteristics of the general options of the website. For example, define the language, regional settings or browser type.

Analytical cookies
Analytical cookies are those used by our web portal to create navigation profiles and to be able to know the preferences of users in order to improve the offer of products and services.

Advertising / advertising cookies
Advertising cookies allow the management of advertising spaces based on specific criteria. For example the frequency of access, the content edited, etc. Advertising cookies allow, through the management of advertising, to store behavioral information through the observation of habits, studying the accesses and forming a profile of user preferences, to offer advertising related to the interests of your profile.

According to term:

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Session cookies
Session cookies are those that last as long as the user is browsing the web page and are deleted at the end.

Persistent cookies
These cookies are stored in the user's terminal for a longer time, so they facilitate the control of the chosen preferences without having to repeat certain parameters each time the website is visited.

¿And if I don't want to have these cookies or I don't do anything about it?

To comply with current legislation, we have to ask for your permission to manage cookies. If you decide not to authorize the treatment indicating your non-compliance, we will only use technical cookies, since they are essential for browsing our website. In this case, we would not store any cookies. If you continue browsing our website without accepting the authorization, it implies that you accept its use.

TPlease note that if you reject or delete the web browsing cookies, we will not be able to maintain your preferences, some features of the pages will not be operational, we will not be able to offer you personalized services and every time you go to browse our website we will have to ask you to new your authorization for the use of cookies.

If you still decide to modify the configuration of your access to the website, you should know that it is possible to eliminate cookies or prevent this information from being recorded on your computer at any time by modifying the configuration parameters of your browser. You can access it directly from your browser options that are generally found in the Options menu, in the Privacy section. (Please, consult your browser's help for more information). 

Is the data collected in the cookies used on websites other than Hotelelconvent.com?

Some of our cookies are used to perform analytics for which we use tools external to hotelelconvent.com (such as Google Analytics) or in the aforementioned social network services, etc. The cookies used are for the exclusive use of Hotel el convent 1613 SL, which in no case commercializes with them.

So what does the above information mean?

If you accept our cookies, you allow us to improve the Hotel El Convent 1613 SL / hotelelconvent.com website to offer you optimal access and give you a more efficient and personalized service. In addition, you can configure your browser to establish that only trusted websites or the pages you are browsing at the moment can manage cookies, which allows you to select your preferences.

With this policy, hotelelconvent.com demonstrates the commitment acquired with the current legislation on the use of cookies, providing you with information so that you can understand what type of cookies we use and why we do it. With this, we intend to provide you with transparency regarding the data processed about the navigation made from your computer on our website.

This policy is periodically reviewed to ensure its validity, so it can be modified. We recommend that you visit the page regularly where we will inform you of any updates in this regard.

 

¿Where can i get more information?

If you have any questions about how we use cookies and you cannot find the answer in this policy, send us your comments through the contact form.

If you need more information about the cookie policy, see the State official newsletter  published on March 31, 2012 (for Spain) where the directives on electronic communications are transposed. The directive can also be consulted at http://www.ico.gov.uk.

Identification data

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In compliance with the duty of information contained in article 10 of Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce, we inform you:

• Hotel El Convent 1613 SL is a company dedicated to Hospitality, Accommodation and Catering.
• Hotel El Convent 1613 SL is registered in the Mercantile Registry of TERUEL, Volume 185, Book 185, page 203, page Te2590, entry 5.
• Hotel El Convent 1613 with CIF B44163335, is a company domiciled for the purposes of this information at Calle Convento Nº 1, 44596
  La Fresneda [Teruel], Aragón. España / Spain, and is currently in charge of the operation, management and operation of the website www.hotelelconvent.com. Other contact information that we make available to you: I want to send an inquiry.
• Hotel El Convent 1613 is registered in the Registry of  (RII-AEE) with the number.

Users

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Access and / or use of this portal attributes the condition of USER, who accepts, from said access and / or use, the General Conditions of Use listed here. The aforementioned Conditions will be applicable regardless of the General Contracting Conditions that, if applicable, are mandatory.

Use of the portal

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www.hotelelconvent.com provides access to a multitude of products, information, services or data (hereinafter, "the contents") on the Internet belonging to Hotel El Convent 1613 SL, or to third parties to which the USER may have access. The USER assumes responsibility for the use of the portal. This responsibility extends to the registration that is necessary to access certain services or content. In said registration, the USER will be responsible for providing truthful and lawful information. As a result of this registration, the USER can be provided with a password for which he will be responsible, committing himself to make diligent and confidential use of it. The USER undertakes to make appropriate use of the contents and services that Hotel El Convent 1613 SL offers through its portal and with an enunciative but not limiting nature, not to use them to:

• Engaging in illicit, illegal or contrary to good faith and public order activities.
• Disseminate content or propaganda of a racist, xenophobic, illegal pornographic, apology of terrorism or an attack against human rights.
• Causing damage to the physical and logical systems of Hotel El Convent 1613 SL, its suppliers or third parties, introducing or spreading computer viruses or any other physical or logical systems that are likely to cause the aforementioned damage;
• Try to access and, where appropriate, use the email accounts of other users and modify or manipulate their messages.

Intellectual and Industrial Property

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1. All distinctive signs, trademarks, trade names, content, structure, design and presentation of the elements and any other information that appears on this website are the property of Hotel El Convent 1613 SL by itself or as an assignee and are protected by the industrial and intellectual property rights.
2. The user is prohibited from reproducing, transforming, distributing, publicly communicating and, in general, any other form of exploitation of the elements referred to in the previous section without the express authorization of Hotel El Convent 1613 SL.
3. The user will refrain from using means that can suppress, alter, evade or manipulate any protection devices or security systems that may be installed and that carry a risk or damage or disable the website and / or its contents.
4. Hotel El Convent 1613 SL is not responsible for the possible inappropriate use that third parties make of this website, nor for the information that they transmit to third parties through it. The use of the content that the user may make and the eventual consequences, damages or losses that may arise, are the sole responsibility of the user. Hotel El Convent 1613 SL is excluded for damages of any kind caused to users by the use of links, directories and search tools, which allow users to access websites belonging to and / or managed by third parties as well as the presence of viruses or other malicious codes in the contents that may cause any type of damage to the computer system, electronic documents or user files. Hotel El Convent 1613 SL reserves the right to exercise the legal actions it deems appropriate derived from any illegal use by third parties of the contents of its website.

Exclusion of guarantees and responsibility

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Hotel El Convent 1613 SL is not responsible, in any case, for damages of any kind that may cause, by way of example: errors or omissions in the content, lack of availability of the portal or the transmission of viruses or malicious programs or harmful in the contents, despite having adopted all the necessary technological measures to avoid it.

Modifications

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Hotel El Convent 1613 SL reserves the right to make the modifications it deems appropriate in its portal without prior notice, being able to change, delete or add both the content and services provided through it and the way in which they appear presented or located on your portal.

Links

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In the event that links or hyperlinks to other Internet sites are available on behalf of the domain, Hotel El Convent 1613 SL will not exercise any type of control over said sites and content. In no case will Hotel El Convent 1613 SL assume any responsibility for the contents of any link belonging to a third party website, nor will it guarantee the technical availability, quality, reliability, accuracy, breadth, veracity, validity and constitutionality of any material or information contained in none of such hyperlinks or other Internet sites. Likewise, the inclusion of these external connections will not imply any type of association, merger or participation with the connected entities.

Links

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Hotel El Convent 1613 SL reserves the right to deny or withdraw access to the portal and / or the services offered without prior notice, at its own request or by a third party, to those users who breach the General Conditions of Use.

Right of exclusion

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Hotel El Convent 1613 SL reserves the right to deny or withdraw access to the portal and / or the services offered without prior notice, at its own request or by a third party, to those users who breach the General Conditions of Use.

Generalities

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Hotel El Convent 1613 SL will pursue the breach of the conditions as well as any improper use of its portal by exercising all civil and criminal actions that may correspond to it by law.

Modification of these conditions and duration

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Hotel El Convent 1613 SL may modify at any time the conditions determined here, being duly published as they appear here.

Applicable law and jurisdiction

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The relationship between Hotel El Convent 1613 SL and the USER will be governed by current Spanish regulations and any controversy will be submitted to the Spanish Courts and Tribunals.
Resolution of online litigation in consumer matters in accordance with Art. 14.1 of the Regulation (UE) 524/2013: The European Commission provides an online dispute resolution platform that is available at the following
link: http://ec.europa.eu/consumers/odr/.